If you don’t see any questions you might have about returns addressed below, or if you require further information, please contact us at hello@protectthewestcoast.org or DM us via our social media channels.

Yes, absolutely If you’ve ordered a product and change your mind once it arrives, www.protectthewestcoast.org will happily do a refund or an exchange, as long as the product you’re returning is new, in unused condition, in its original packaging, and is sent back to us within 14 days from the date of ordering. We’ll gladly refund your purchase price, excluding shipping and handling charges (see below and Terms and Conditions). Please note that to complete your return, we require a receipt or proof of purchase so please retain all your packaging and paperwork.

A damaged product is one that has most likely been damaged in shipping. If your order arrived with apparent shipping damage, please refuse delivery. If you’ve already accepted delivery, and only then discover shipping damage, please save all packaging and paperwork. Send us an email at hello@protectthewestcoast.org, tell us exactly what you ordered and your order number and the nature of the damage, and we will help you.

Even though we do our best to ensure our products are of the highest possible standards, if you discover that your purchase is defective, we will arrange for a replacement, exchange or refund (your choice, subject to availability) upon return of the defective item. Send us an email at hello@protectthewestcoast.org, tell us exactly what you ordered, the nature of the defect and your order number. The product must be returned new, in unused condition, in its original packaging, and sent back to us within 14 days from the date of ordering.

Similarly, if the product you want to return to us is faulty (in other words, it has no apparent damage but you can satisfactorily describe how it doesn’t work for you), please email us at hello@protectthewestcoast.org, using your order number and please save all packaging and paperwork. We’ll arrange for a replacement or full refund (your choice, subject to availability) upon the return of the defective item.

You will receive your refund as soon as we have received your return. We’ll use the applicable payment method to refund the purchase price (excluding shipping and handling charges).

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If you haven’t received a refund yet or feel it is overdue, check your bank account several times and / or contact your credit card company, as it may take a few days or longer before your refund is reflected. If you are still concerned, please contact your bank first as there is often some processing time before a refund is reflected. If you have gone through this whole process and you still have not received your refund yet, please feel free to contact us at hello@protectthewestcoast.org and we will follow up from our side.

Note that only regular priced items may be refunded, unfortunately sale items cannot be refunded. Please note also that Gift Cards cannot be refunded or returned.

A reminder that we only replace items if they are defective or damaged. If you need to exchange a product for the same item, send us an email at hello@protectthewestcoast.org and send your item to: Protect The West Coast, 13 Sunbird Circle, Kommetjie, Western Cape, 7976, South Africa. Please let us know beforehand if you would like us to arrange a collection through our courier of choice.

Note however that you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over R200, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

If you don’t see any questions you might have about shipping addressed below, or if you require further information, please contact us at hello@protectthewestcoast.org or DM us via our social media channels.

Depending on the type of order you chose at check out, your order will normally take up to 2-3 days to be processed, possibly a little longer if we are experiencing high order volumes or for other reasons.

If delivered within South Africa, your order should arrive within 5-6 days. Your shopping cart and your order confirmation email will detail the expected delivery date for your order. These are estimations and load shedding, other unforeseen delays within South Africa and delays at customs for international orders and other factors out of our control may delay your order’s arrival.

Due to fluctuations in shipping costs from South Africa overseas, if you want to purchase a product from our website outside of the country, contact us directly at hello@protectthewestcoast.org and we’ll give you a delivery quote based on the size and weight of your order and your shipping address. Should you want to then place your order, we’ll quickly guide you through the process.

Please be aware that the customer is responsible for payment of all levied taxes, duties and customs charges, which are set by your country of residence’s customs agencies. These vary by country and we are unfortunately unable to provide you with an estimate of these fees.We urge you to check the rules and costs of your country regarding taxes and duties before placing your order.

We ship from Cape Town South Africa, which allows for timely delivery within South Africa only.

The delivery cost is displayed when you view your cart before checkout.

Yes, you will. You will receive an email from www.protectthewestcoast.org as soon as your order has shipped. This email will also contain your tracking number, with an estimated date of delivery.

Please notify us at hello@protectthewestcoast.org and we will place your order in our order queue to ensure you are notified as soon as we have the next consignment of that product in stock.

Please check out our Returns Policy above.